Terms and Conditions

RATES

All rates are quoted in Australian Dollars ($AUD).

Our online rates are the best available rate at time of booking and are subject to change without notice.

BOOKING DEPOSIT

The first night’s accommodation tariff is required to guarantee your booking. Deposit is charged to the credit card provided at the time of booking (refundable as per our Cancellation Policy).

PAYMENT TERMS

Full payment must be made on check-in time (this is calculated based on 2pm check-in). For stays of 7 days and more – full payment for the first 7 nights (less the deposit) must be paid on check-in. The balance must be paid weekly in advance. Note : No keys will be issued until the first 7 nights have been paid.

All bookings require photo identification upon check-in, matching the relevant credit card holder.If the holder does not match the credit card, the booking will be declined and cancellation policy will still apply.

CANCELLATION POLICY

Your deposit will be refunded in full if cancelled 48 hours prior for stays less than 7 nights (this is calculated based on 2pm check-in). For stays of 7 nights and over, cancellations must take place a minimum 72 hours before check-in time (this is calculated based on 2pm check-in). In the case of cancellations not adhering to this cancellation policy, the booking deposit will be forfeited. No-shows will also result in a forfeited booking deposit.

SECURITY BOND

A credit card must be presented on check-in for a credit card pre-authorisation of a security bond of $200, up to $500. If you are paying by cash, a $300 deposit is required. The security bond is refunded on departure subject to verification of no damage or extra cleaning charges to the apartment.